Fraquane Privacy Policy

Effective Version as of August 10, 2026
Last updated: August 10, 2026

Preamble — Our Commitment to Transparency

This Privacy Policy clearly explains how Fraquane SAS collects, uses, stores, shares, and protects the personal data of visitors, prospects, Clients, users, and partners within its digital ecosystem.

It applies in particular to the ps.fr portal, the shop.ps.fr store, the account.ps.fr client area, the domains operated by Fraquane that link to this ecosystem, as well as interactions with customer service. It should be read together with the Cookie Policy, the General Terms of Sale, the General Terms of Use, and the Legal Notice.

Fraquane applies the Règlement (UE) 2016/679, known as RGPD, the French Data Protection Act (Informatique et Libertés), and, when applicable, other data protection regulations.

Article 1 — Data Controller

The data controller is:

Fraquane SAS, a simplified joint-stock company with a capital of €500, registered with the Toulouse Trade and Companies Register under number 794 817 296, SIRET 794 817 296 00013, intra-community VAT number FR34794817296, whose registered office is located at 171 Rue des Fontaines, 31300 Toulouse, France.

General contact and requests related to personal data: support@ps.fr.

When Fraquane acts solely on the instructions of a partner who determines the purposes and means of processing, the respective roles are specified in the relevant service or in the agreement concluded with that partner.

Article 2 — Scope

This Policy applies to processing carried out when you:

• browse a site or domain of the Fraquane ecosystem;
• create or use a client account;
• place, pay for, track, return, or dispute an order;
• subscribe to a warranty, protection, or optional service;
• contact Fraquane via form, email, messaging, or social network;
• subscribe to commercial communications;
• participate in a survey, promotional campaign, review, or loyalty program;
• apply for a partnership or interact professionally with Fraquane.

Third-party sites, applications, or services remain subject to their own policies when acting as independent data controllers.

Article 3 — Key Definitions

A personal data is any information relating to an identified or identifiable natural person. A processing refers to any operation carried out on this data, such as collection, consultation, use, transmission, storage, or deletion.

The Client is the person who purchases or intends to purchase a product or service. The User is any person who consults or uses the Fraquane ecosystem. A Sub-contractor processes data on behalf of and according to the instructions of Fraquane.

Undefined terms have the meaning given by RGPD and the applicable texts.

Article 4 — Applied Principles

Fraquane strives to apply the following principles: determined and legitimate purposes, collection limited to what is necessary, accuracy, limited retention period, security, confidentiality, transparency, and accountability.

Data is not reused for a purpose incompatible with the one announced without new information and, when the law requires, without new consent.

Article 5 — Data Provided Directly

Depending on your journey, Fraquane may receive:

• identity, title, date of birth when strictly necessary;
• billing and delivery addresses;
• email address and phone number;
• account identifiers and language preferences;
• content of messages, requests, reviews, and transmitted documents;
• information related to orders, returns, refunds, and warranties;
• communication choices, consents, and objections;
• professional information communicated as part of a partnership.

Mandatory fields are indicated at the time of collection. If not provided, Fraquane may be unable to provide the requested service.

Article 6 — Automatically Collected Data

During navigation, technical information may be collected: IP address, date and time, visited pages, used domain, referring URL, browser, operating system, device type, technical identifiers, language, approximate country, actions performed, errors, and security logs.

This data is used in particular for operation, security, audience measurement, and, subject to your choices, personalization or advertising. Precise geolocation is not collected without a legal basis and appropriate information.

Article 7 — Data from Third Parties

Fraquane may receive information from providers involved in order processing, payment, delivery, fraud prevention, authentication, support, analysis, advertising, or optional protections.

Fraquane can also receive information when you use a connection or feature provided by a third-party platform. The third party informs you of its own processing. Fraquane only collects data necessary for the relevant purpose.

Article 8 — Sensitive data and identity documents

Fraquane does not seek to collect data revealing racial or ethnic origin, political opinions, religious beliefs, health, sexual life, sexual orientation, or biometric data, except in exceptional cases authorized by law.

Do not send identity documents, health data, or highly confidential information without a specific request from Fraquane and the appropriate channel. When proof of identity is necessary to secure a request, only the strictly necessary information is requested, and the copy is deleted as soon as its retention is no longer justified.

Article 9 — Account creation and management

Account data is processed to create the customer space, authenticate the User, remember their preferences, display their history, facilitate their orders, ensure security, and provide requested features.

The legal basis is primarily the execution of the contract or pre-contractual measures. Some security operations rely on Fraquane's legitimate interest in protecting accounts and its ecosystem.

Article 10 — Order management

Fraquane processes the data necessary to record the order, verify information, confirm the purchase, prepare the products, communicate with the Customer, manage modifications, returns, refunds, warranties, claims, and transaction proofs.

The legal basis is the execution of the contract. The retention of invoices and accounting documents is based on a legal obligation. The defense of rights in court relies on Fraquane's legitimate interest.

Article 11 — Payments

Payments are executed by secure payment providers. Fraquane generally receives a payment status, transaction ID, the method used, the amount, and control information. Fraquane is not intended to store the visual cryptogram of a credit card.

The payment provider may act as a processor or independent controller depending on the operation, particularly for its obligations in combating fraud, money laundering, or terrorism financing. Its own privacy information then also applies.

Article 12 — Delivery and tracking

The recipient's contact information, the details necessary for shipping, and the order references can be shared with suppliers, packers, carriers, and tracking tools in order to prepare, transport, and track the package, handle an incident, and provide proof of delivery.

The legal basis is the performance of the contract. Carriers may process certain data for their own obligations and provide their own privacy information.

Article 13 — Customer Service and Operational Communications

Fraquane uses contact information and the content of exchanges to respond to requests, resolve incidents, authenticate the interlocutor, handle complaints, and improve the quality of support.

Messages essential to an order, security, a contractual modification, or the operation of an account are not commercial communications and may be sent regardless of marketing preferences.

Article 14 — Fraud Prevention and Security

Fraquane and its providers may analyze order, payment, account, device, network, and behavior information to detect abnormal transactions, abuse, bots, attacks, impersonations, circumventions, and violations of applicable terms.

These processes are based on the legitimate interest of Fraquane and its partners to protect individuals, payments, and services, as well as, where applicable, on legal obligations. Additional verification may be requested in a proportionate manner.

Article 15 — Electronic Marketing

Fraquane may send offers, new products, or personalized content when you have consented or when a rule allows prospecting to Customers for similar products or services.

Each commercial electronic message includes an easy way to unsubscribe. You can also write to support@ps.fr. Withdrawal of consent does not affect the lawfulness of prior processing and does not interrupt operational messages that are necessary.

Article 16 — Personalization and Recommendations

Subject to the appropriate legal basis and your choices regarding trackers, Fraquane may use interaction history, purchases, preferences, the domain visited, and general segments to customize the order of content, recommendations, or offers.

Fraquane strives not to infer sensitive categories for this personalization. You can change your cookie preferences and object to direct marketing.

Article 17 — Advertising and Campaign Measurement

With your consent when required, advertising or measurement partners may receive online identifiers, browsing events, device information, and conversion events in order to measure a campaign, limit repetition, attribute a sale, or deliver a tailored advertisement.

Fraquane does not sell personal data for payment. However, some legislations provide a broader meaning to the terms "sale," "sharing," or targeted advertising. The choices available in the banner or privacy manager allow you to accept, refuse, or withdraw your consent when these rules apply.

Article 18 — Cookies and Similar Technologies

Strictly necessary cookies support, among other things, the cart, session, security, language choice, payment, and essential preferences. They can be placed without consent when legally exempted.

Audience measurement, personalization, social network, or advertising cookies subject to consent are only activated after your choice. You can refuse as easily as you can accept, modify your decision through the preference management tool, and consult the Cookie Policy for details on purposes, providers, and durations.

Browser settings can complement these choices, but blocking essential cookies may prevent certain functionalities.

Article 19 — Multi-Domain Ecosystem and Language Preferences

Fraquane operates multiple domains providing access to distinct universes or categories. Technical information, language preferences, session identifiers, or consent choices may be used to maintain a consistent experience across these domains, subject to applicable technical and legal limits.

The domain visited, chosen language, and approximate country may be used to display the appropriate version, currency, catalog, or information. These operations must not lead to a decision producing a significant legal effect solely based on an automated profile.

Article 20 — Shopify

The store and certain functionalities are provided thanks to Shopify. Shopify processes information to host the store, display pages, manage the cart, handle orders, secure the platform, and provide its services.

Depending on the processing, Shopify may act as a subcontractor of Fraquane or for its own purposes in accordance with its documentation and privacy policy. Shopify privacy settings and installed applications must remain configured according to the choices presented to Users.

Article 21 — Applications and Technical Providers

Fraquane may use providers for hosting, content delivery, accounts, messaging, support, search, reviews, wishlists, translations, parcel tracking, order management, analytics, security, or maintenance.

They only access the data necessary for their task and are bound by contractual obligations of confidentiality, security, and data protection when acting as subcontractors. The exact list may change with the tools enabled; specific information is provided when required by regulation.

Article 22 — Suppliers, Sellers, and Logistics Partners

When the execution of an order involves a supplier, partner seller, warehouse, or processing provider, only the strictly necessary information may be communicated: ordered items, the recipient's identity and address, useful contact details, instructions, and delivery status.

These recipients are not authorized to use the data for their own marketing based solely on the transmission by Fraquane. Their independent obligations, including customs or regulatory requirements, remain applicable.

Article 23 — Protections, Warranties, and Optional Services

If the Client chooses shipping protection, an extended warranty, split payment, or another service provided with a partner, the information necessary for enrollment, billing, reviewing the request, and compensation may be shared with this partner.

Before subscription, the Client is informed of the identity and role of the partner. The partner may act as an independent data controller for the management of the service and its legal obligations.

Article 24 — Social Networks and Public Content

When you interact with Fraquane on a social network, the platform processes your data according to its own rules. Fraquane may access publicly shared information, the content of your message, and the statistics provided by the platform to respond and measure its activity.

Reviews, comments, pseudonyms, or content you choose to post may be visible to others. Do not include confidential information, private contact details, or data concerning a third party without authorization.

Article 25 — Surveys, Games, and Promotional Operations

An optional operation may require specific data to register participation, verify eligibility, designate and contact beneficiaries, deliver a reward, and prevent fraud.

The operational rules specify, when necessary, the data, purposes, legal bases, recipients, and specific durations. Refusing to participate does not prevent the ordinary use of the store.

Article 26 — Applications, partnerships, and professional contacts

The information provided for an application, a partnership, a supplier relationship, or a professional request is used to evaluate the proposal, verify its relevance, organize exchanges, and manage the potential relationship.

They are based on pre-contractual measures, the contract, or the legitimate interest in developing and managing professional relationships. Specific information may complement this Policy depending on the context.

Article 27 — Summary of legal bases

Fraquane relies, depending on the purpose, on:

• the performance of a contract or pre-contractual measures: account, order, payment, delivery, return, warranty, and support;
• a legal obligation: invoicing, accounting, taxation, cooperation with authorities, and certain verifications;
• legitimate interest: security, fraud prevention, service improvement, defense of rights, and authorized prospecting, after balancing interests;
• consent: non-essential cookies, certain communications, personalization, or transfers when required by law;
• the establishment, exercise, or defense of legal rights, when necessary.

Article 28 — Recipients of the data

Within the limits of their responsibilities, data may be accessible to authorized Fraquane teams and the following categories: hosting and cloud service providers, Shopify and authorized applications, payment providers, suppliers, warehouses, carriers, customer service tools, security and fraud services, professional advisors, insurers or protection partners, marketing providers with consent, administrations, and legally empowered authorities.

Fraquane does not communicate data to a recipient for an unannounced incompatible purpose. Each access must be limited to the need-to-know.

Article 29 — Subcontractors and independent controllers

A subcontractor acts according to documented instructions and must implement appropriate measures. An independent controller determines its own purposes, for example when a payment service provider fulfills its regulatory obligations.

Some processing may involve joint responsibility. In this case, essential responsibilities are shared and information is made available in accordance with RGPD.

Article 30 — International transfers

The Fraquane ecosystem and its service providers may involve processing from a country located outside the European Economic Area. Fraquane then verifies the existence of an authorized mechanism: adequacy decision, standard contractual clauses of the European Commission, binding corporate rules, or applicable legal exemption.

When necessary, Fraquane assesses the context of the transfer and implements additional technical, contractual, or organizational measures. You can request information about the guarantees applicable to support@ps.fr, subject to the protection of secrets and security.

Article 31 — Retention Periods

Data is retained for the time necessary for its purpose, then archived or deleted according to obligations and statutes of limitation. As a general framework:

• active account: during its use, then deletion or anonymization after a reasonable period of inactivity;
• order and business relationship: during the relationship, then archiving necessary for evidence and legal claims;
• invoices and accounting documents: 10 years in accordance with applicable obligations;
• prospecting for Clients: during the relationship then up to 3 years after its end or the last purchase, depending on the context;
• prospects: up to 3 years after collection or the last contact from the prospect;
• proof of consent and objection list: for the duration necessary to demonstrate compliance with choices and regulations;
• customer service requests: processing duration, then duration proportionate to evidence and legal claims;
• security logs: limited duration adapted to risk and investigation needs;
• cookies: durations indicated in the Cookie Policy and consent tool.

A longer duration may apply in case of dispute, injunction, fraud, or legal obligation. Data that has been irreversibly anonymized may be retained for statistical purposes.

Article 32 — Security

Fraquane implements technical and organizational measures adapted to risks: access control, authentication, privilege limitation, encryption when relevant, backups, logging, updates, monitoring, contractual clauses, and incident management procedures.

No system offers absolute security. The User must choose a strong and unique password, protect their devices, verify received messages, and promptly report any suspicious activity to support@ps.fr.

Article 33 — Data Breaches

When an incident compromises the confidentiality, integrity, or availability of personal data, Fraquane analyzes the facts, limits the consequences, documents the incident, and takes appropriate corrective measures.

If the legal conditions are met, Fraquane notifies the competent supervisory authority and informs the individuals concerned when a high risk to their rights and freedoms is identified.

Article 34 — Your Rights

Under the conditions provided by the regulations, you can request:

• access to your data and a copy;
• rectification of inaccurate or incomplete data;
• deletion;
• restriction of processing;
• objection, including to direct marketing;
• data portability when automated processing is based on consent or a contract;
• withdrawal of consent at any time;
• information on safeguards governing an international transfer;
• not to be subject to a decision based solely on automated processing producing legal or similarly significant effects, except where legally permitted;
• the definition of instructions regarding the fate of your data after your death when French law applies.

These rights are not absolute. A legal obligation, the rights of a third party, security, freedom of expression, or the defense of rights may justify a motivated limitation.

Article 35 — Exercising Your Rights

Send your request to support@ps.fr or by mail to Fraquane SAS, 171 Rue des Fontaines, 31300 Toulouse, France, specifying the right being exercised and the information needed to locate the data concerned.

Fraquane generally responds within one month. This period may be extended by two months due to the complexity or number of requests; you will then be informed within the first month.

Proportionate proof of identity may be requested in case of reasonable doubt. Manifestly unfounded or excessive requests may be refused or subject to reasonable fees under legal conditions.

Article 36 — Complaint to the CNIL

You may first contact Fraquane to allow your request to be examined. You also have the right to lodge a complaint with the supervisory authority of your residence, workplace, or the place of the alleged infringement.

In France, the competent authority is the Commission nationale de l’informatique et des libertés — CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.

Article 37 — Automated Decisions and Profiling

Tools can assign a risk level, detect an anomaly, recommend a product, or customize content. Fraquane does not, on the sole basis of automated processing, take any decision producing a legal effect or similarly significantly affecting a person, unless permitted by law and the required safeguards are applied.

When this right applies, you may request human intervention, express your point of view, and challenge the decision.

Article 38 — Artificial Intelligence

Fraquane may use automated or artificial intelligence tools to assist support, translate, classify requests, detect abuse, search for products, or improve content. These tools must remain controlled, limited to a specific purpose, and subject to data protection rules.

Confidential data must not be used to train a third-party model without a legal basis, appropriate information, and safeguards. An important response may be subject to human verification.

Article 39 — Minors

Fraquane sales services are not specifically intended for young children. A minor may only make purchases under the conditions provided by law and with the intervention of their legal representative when necessary.

If Fraquane learns that data has been collected from a child without the required authorization or legal basis, it is deleted or regularized within a reasonable time. A legal representative may contact support@ps.fr.

Article 40 — Accuracy of Data

You must provide accurate information and update it when it changes. The client area may allow certain direct corrections.

Fraquane may correct, complete, or request confirmation of information when an inconsistency prevents delivery, compromises security, or renders processing inaccurate, without arbitrarily altering the Client's choice.

Article 41 — Links and Third-Party Services

The ecosystem may contain links, players, buttons, or content from third parties. Activating them may result in transmission to the third party and is subject to their own practices.

Fraquane invites the User to review the relevant service's policy. The presence of a link does not mean Fraquane controls the third party's entire processing.

Article 42 — Confidentiality of Exchanges

Fraquane processes exchanges according to their purpose and limits access to authorized persons. However, ordinary electronic communication can present risks; never send full passwords, bank security codes, or unnecessarily sensitive information.

Fraquane will not request your full password by email. In case of a suspicious message using the Fraquane brand, contact support@ps.fr without clicking on any received links.

Article 43 — Legal obligations and authority requests

Fraquane may retain or disclose certain data when required by law, a court decision, or a legally binding request, or when necessary to protect the rights, security, and integrity of Fraquane, Users, or third parties.

Each request is reviewed regarding its competence, scope, and proportionality. Fraquane only discloses information legally required.

Article 44 — Business evolution

In the event of reorganization, merger, acquisition, business transfer, financing, or insolvency proceedings, certain data may be disclosed to advisors and authorized parties under confidentiality obligations, and then transferred if the operation is carried out.

Affected individuals are informed when the law requires it. The new controller must respect applicable rights and inform about any substantial change in purpose.

Article 45 — Policy update

Fraquane may modify this Policy to take into account legal, technical, business, or organizational developments. The update date is indicated at the top of the page.

In the event of a significant change, enhanced information is provided by an appropriate means, for example on the website, in the account, or by email. When consent is required for a new purpose, it is requested before the processing concerned.

Article 46 — Languages and reference version

This Policy may be offered in several languages to be accessible internationally. Translations must faithfully reflect the French version.

Subject to mandatory rules protecting the data subject, the French version constitutes the reference version for interpretation. The absence of a specific language does not limit the rights provided by applicable law.

Article 47 — Privacy contact

For any questions, requests to exercise rights, or privacy-related reports:

Fraquane SAS — Privacy
171 Rue des Fontaines
31300 Toulouse, France
support@ps.fr

To protect your privacy, provide only the necessary information and attach an identity document only if Fraquane expressly requests it.

Annex 1 — Summary table of processing

This table summarizes common processing activities and does not replace more detailed information provided at the time of specific collection.