1. If you are satisfied with our products and services, please leave us positive feedback and 5 stars, and 5 stars for the detailed rating of your order.Once you show us the screenshot for both 5 stars, we will give you DISCOUNT for your next order.

2. If you share our product link on your SNS or Facebook, we will give youa gift or DISCOUNT for your next order.

3. If you are not satisfied with our products, pleasecontact us before leaving neutral (3-star) or negative (1–2-star) feedback. We guarantee that we will 100%resolve any issue for you.

4. Please message us before leaving negative feedback or opening any dispute regarding the order. 

Communication is the best way to resolve any issues.

Preparation time: we need 2–3 business days to prepare your order due to the high number of orders we receive every day.

Note:

If you choose the free shipping option, your parcel will be delivered directly to your home one time only, or it will be sent to your local post office. You will then need to bring your tracking number and personal ID to collect your items. We will inform you immediately once your parcel has been shipped.

If you choose express shipping, please remember to provide your contact number, as it is required for express delivery.

If you are not 100% satisfied with the quality of your purchase from Shinside, you may return or exchange your items. within 30 days from the delivery date.

Request:

• 1. Items must be received within 30 days of the delivery date.

• 2. Items must be unused, undamaged, and in their original packaging.

• 3. Return shipping costs are paid by the buyer.